Core values and an investment in the community are at the heart of everything MDG Flooring America does

By Adam Cook

For more than two decades, MDG Flooring America has worked to provide top-tier flooring solutions rooted in building trust one floor at a time.

The company’s core values—Family, Legacy, Operational excellence, Open communication, Resourceful, Integrity, Next-level service and Growth, which form the acronym FLOORING—are the pillars of its success, helping the family-operated business in Medina stand out in a crowded market, according to Scott Powers, MDG’s vice president of sales.

“We’re not just another flooring store; we’re a part of this community,” he says.

A representative sample of that community attests to MDG’s commitment to a high level of service, reflected in the company’s near-perfect Google rating, averaging 4.8 stars.

Family
Family first. MDG’s foundation lies in building relationships that transcend transactions.

“If you take care of your employees, they’ll take care of your customers,” Scott explains. “It’s about the bigger picture, not just today’s sales.”

Legacy
Community engagement is a cornerstone of MDG’s legacy. The company’s involvement in various year-round charitable initiatives includes a 10% discount for customers contributing to the school supply drive.

Operational Excellence
“We’ve changed a lot since we opened 23 years ago, but our core mission remains: to help customers achieve their vision for their homes and protect that investment,” Scott says. “We do that by being the best version of ourselves. Our installers regularly attend training programs, our sales team continuously receives training on new products, and our management team engages in leadership training.”

The store itself continues to evolve and expand. The 5,000–square–foot reimagined showroom, organized by color, combines personalized service with modern convenience with the recently introduced “Room to Explore” kiosks.

The standout feature is a significant addition to the showroom. Customers can upload photos of their project spaces from their smartphones and overlay flooring samples onto the image, creating a real-world rendering of how each material will complement their home décor as they view specifications and draw comparisons.

Open Communication
Transparent and active listening form another cornerstone.

“It’s about creating a culture of mutual respect and understanding that extends from our team to our customers,” Scott says.

Resourceful
MDG Flooring America empowers its team members to take initiative and not rely on top-down directives, fostering a proactive approach.

Integrity
“Integrity is non-negotiable at MDG,” Scott asserts. “We stand by our promises and ensure our actions reflect our words.”

Next-level Service
Excellence in customer service is the keystone.

“One of our salespeople decided to personally visit a customer’s house this morning because they were struggling to pick a color,” Scott recalls. “It’s not something we typically do, but we step up when our customers need help. If they need assistance, we provide it.”

Growth
With a focus on development, MDG continuously seeks to evolve and expand. Stellar Google reviews highlight MDG’s commitment to building lasting relationships and ensuring satisfaction with every project.

Take it from Sara Morabith, who recently praised MDG Flooring for its excellent communication and efficient service during her carpet installation. She also appreciated the personable team, which “worked hard and quick” and “even took the time to give my pup attention.”

For 23 years, MDG has built trust one floor at a time, leading to staying power in the community. Family, Legacy, Operational excellence, Open communication, Resourceful, Integrity, Next-level service and Growth are not just words but are also guiding principles shaping every aspect of the business.

MDG Flooring America invites you to explore the showroom at 3812 Pearl Road, Suite C, in Medina, and discover Kiba Studios. To speak to someone on your design journey, call 330-725-5252. Find inspiration at MDGFlooringAmerica.com and stay up to date and on top of the trends by following @MDGFlooringAmerica on Facebook.