Getting unwanted calls about Medicare? There’s an easy way to make it stop

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People who are Medicare-eligible tend to receive a slew of unwanted calls soliciting business. Some are even targeted scams. But you can have your number removed from call lists by visiting

By Leslie James, Vice President; Lead Sales Agent Insurance Strategy, Inc

Are the annoying and unwanted Medicare calls and texts from solicitors making you feel insane? It seems as if they are completely out of hand lately, making it such a pain to answer your phone. Guess what? There are a few simple things you can do to make it stop.

The FCC is committed to protecting you from these “bad actors” through a national Do Not Call (DNC) list. Companies must remove phone numbers before they start their call campaigns if they are on the list. If they call the numbers on the list, fines can be up to $10,000 per occurrence.

To get on this list, you can visit and enter your phone number(s), then you will receive an email to verify the request. Once completed, you will be added to the list the next month. Bonus: Your registration never expires. If you would rather call to be placed on the list, you can call 1-888-382-1222. There is no cost involved in putting your number on the DNC list.

Calls that are not permitted, and considered in violation of FCC policy, include those occurring before 8 a.m. or after 9 p.m., ones made to you after you’re listed on the registry, calls from fake or randomized numbers (spoofing), and calls from entities pretending to be Medicare or other government agencies.

Leslie James, a licensed broker with Insurance Strategy Inc., offers free reviews of Medicare plans, so participants who want to save can find out if they’re eligible.

“Spoofing” is when a caller deliberately falsifies their information to your caller ID to trick you into answering. For instance, scammers often use local numbers you’d recognize, or a company or government agency you might be familiar with. If you answer, they use scam scripts to try to steal your money or personal information, which can be used in fraudulent activity.

Once you are on the DNC list, if someone reaches out to you and you did not request the outreach or you are not doing business with the company, you can file a complaint with the FCC. To do this, you only need four pieces of information that can be easily found on your caller ID (date and time of call, who called you, and what number was showing on the caller ID). If you have more detailed information, that’s even better, but it is not required.

You can file the complaint by visiting When completing online, one of the questions asked will be “Did the call/message that you are reporting advertise any type of property, goods, or services?” If the call is regarding Medicare, this is considered a “service.”

When you file a complaint, first you’ll receive an email with confirmation it was received. Then you may be contacted by an FCC representative who will review the complaint and send it to the service provider, which is required to respond in writing within 30 days. And if you receive the response but feel it was insufficient, you can send rebuttal information to the FCC.

Feel free to call me with any questions about your situation and how it relates to Medicare.

As lead sales agent and vice president at the family-owned Insurance Strategy, Inc. (ISI) and ISI Infinity Group, Leslie James has 30+ years of experience in the industry. She holds a license as an agent in Ohio for health and life insurance and is certified for Medicare sales. She’s involved in many industry organizations. ISI is headquartered at 6902 Pearl Road, Suite 405, in Middleburg Heights. Find out more at or call Leslie at 440-842-9922 for a free consultation.

Categories: Professional Services