It’s never been easier to finance a home with Paramount Residential Mortgage Group than it is right now

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Jeff Richard is a branch manager and mortgage advisor in Chardon, Ohio. He is known in the community for his work ethic and hustle to get the mortgage closed.

By Mimi Vanderhaven

When purchasing a home or refinancing a mortgage, trust and reliability are invaluable.

Locally, PRMG (Paramount Residential Mortgage Group Inc.) has been making a name for itself by offering a wide range of residential mortgage loans built on solid relationships in Chardon and Mentor.

“We are a hybrid of cutting-edge technology and good old-fashioned high-quality customer service. Both are part of everything we do here,” says Branch Manager Jeff Richard. “Every communication is based on honesty, dedication to urgency and clear, customer-focused communication.”

In addition to conventional loans, the umbrella of residential loan products they offer includes VA loans, USDA loans, FHA loans, reverse mortgages and refinancing of existing loans. They also offer special programs for first-time home buyers.

All About the Process
Every client is unique, and the staff at PRMG likes to craft individualized strategies for their clients to achieve home ownership and real estate wealth.

“We make what used to be a very complicated process simple,” he says. “Nowadays, loan applications can be accomplished and pre-approved from any computer, laptop, tablet or personal device. People enjoy easy and secure access to their account. And we provide continual updates throughout the process. If anything, we want to over communicate to everyone during the mortgage process.”

“Most of our clients deal with us online for the ultimate convenience,” says Jeff. “We tell people to call, click or visit, with the majority opting for clicking. The speed of our technology is mind-boggling. That’s what makes us so flexible and responsive.”

“Before people even consider applying for a loan, an online calculator we offer helps them realize the difference between owning a home or renting a home,” he said. We offer a rent vs. own financial analysis with your rent and a home the customer might be interested in. Just give us a call and we will work up the analysis for you to view online.”

“When you are ready to start the application process, a PRMG mortgage advisor will evaluate it and reach out to the applicant within 24 hours to present personalized loan options with a total cost analysis. After this discussion, documentation will be collected for the mortgage application. Once a home is under contract, we will walk our clients through the closing process including appraisal, title work and employment verification. After closing your loan, we offer a yearly total cost analysis, so you know you are in the right loan as life events happen.”

Meet the Team “I’ve always sought to surround myself with talented people who love what they do,” says Jeff Richard, branch manager at PRMG. “All of us are enmeshed in the community. We treat our customers like friends and neighbors, because oftentimes they are.” The Team of dedicated loan officers, administration and processors includes Bob Szalay, Alexa Latta, Jeff Richard, Matthew Gilchrist, Josh Gamiere, Ron Droese, Brian Novak, Kevin Ward, Richard Chambers, Stephanie Nye-Cassidy, Melissa Enriquez and Edna Lopez. “Ongoing education is a pillar to our team’s success,” says Jeff. “We are constantly training our people, about everything from our loan products to technology, security and marketing. All of our loan officers are licensed by the state of Ohio.”

Here’s What Clients are Saying
Not surprisingly, almost all the online reviews for PRMG are five-star. Here are just a few:

“Brian answered the phone every time I called. He answered all the questions I had, if he didn’t know the answer, he dug in and found the answer,” says Kimberly Marie U. of Hiram.

“Jeff and his team were awesome to work with. He got to know me as a person and not as an account number. He did a great job of keeping on track and kept in touch often. I’m glad we had the opportunity to work with him and his team,” says Scott Henry of Mentor.

“Very helpful in every way. Buying a home can be stressful. Bob and Alexa made all the hurdles I faced tolerable. I am very appreciative of all they did to help calm me during stressful times,” says Tammy L.H. of Ashtabula.

The PRMG offices are part of the Chardon and Mentor communities.

Perched for Growth
At the end of the day, Jeff says his greatest satisfaction comes from hearing from Realtor partners and customers that he’s done a good job.

“I receive lots of cards and emails from families that have moved into their first home and that provides me with a lot of joy and makes all the hard work enjoyable,” he says.

Lastly, Jeff reports they are perched for growth in our local marketplace, and he is on the lookout for hiring more loan officers. He says that a college degree is helpful but not required, and that he’s seeking to hire people who have a heart to serve others, because that’s a big part of their core values.

“Once we establish a relationship, I can help build something great with the people who work for me,” he says. “For some, that means support at open houses, flyers or participation in important events. For others, it means generating leads so we can grow and produce opportunities together. Our team enjoys servicing our community and seeing our town grow. Please let us service you in your mortgage needs.”

The JR Group at PRMG (Paramount Residential Mortgage Group Inc.) is headquartered just steps from the Chardon Town Square, at 100 Center Street, Suite 250, in Chardon. The Mentor branch is located within the Platinum Center at 7200 Center Street, in Mentor. One of the largest independently held mortgage lenders in the nation, PRMG is a California-based company. It has earned a spot on the INC 5,000 America’s Fastest Growing Private Companies list. Call 440-759-1333 or visit Mentor476.PRMGApp.com for more information.

Categories: Lake County Professional Services