Permanent Floors Carpet One doesn’t just sell tile and flooring, the company also has master craftsmen installing it
By Patricia Nugent
Founded in 1947, Permanent Floors Carpet One has made a name for itself by offering the widest selection of flooring in its sprawling showroom, coupled with design innovation and VIP customer service.
This has earned acclaim from customers all over Northeast Ohio and within their industry as well. Due to its impressive tile installation work, Permanent Carpet One helped its client, Bennett Builders, win several 2023 Contractor of the Year awards from NARI, the National Association of the Remodeling Industry.
“We’ve been working with Bennett for the past 10 years,” says President Ryan Mackey. “One of their customers building a home in Westlake saw our online reviews, came in and met us, then asked Bennett to bring us in on the job. We’ve been working with them ever since. Award-winning contractors want to use a company like us to ensure quality.”
“Seen here, the focal point of a Westlake bathroom, is a 5-by-7-foot custom tile shower in natural large format porcelain tile,” says Ryan. “We installed complementary tile around the surround of the freestanding tub and sinks and installed heated floors.”
The other project was a renovation of a century home on Maple Cliff Drive in Lakewood.
“To suit the history of the home, the couple opted for large porcelain tiles, and mosaic-patterned encaustic tile in the sunroom and around the fireplace hearth for an effect that’s both trending and timeless,” he says. “We also tiled an in-law suite with custom shower in the attic.”
Ryan says they are thankful to their master tile installers responsible for bringing these projects to life—John Wictora, Todd Ashley and Nathan Coleman.
New Wood & Tile Gallery
Demand for designer tiles and wood, and wood-look flooring has skyrocketed over the years. To keep up with it, Ryan and his team expanded into the storefront within its shopping center in Parma and opened a Wood & Tile Gallery.
“We are always adding displays of our products to make for a nicer shopping experience,” he says. “Whether customers come peruse the gallery by themselves, or work with our staff to put together different pieces, being able to feature more user-friendly displays helps them visualize the possibilities. Builders and interior decorators often send their clients here to make their selections.”
Hard surface flooring accounts for about 70 percent of their business, and Ryan says they also sell a lot of area rugs, in standard sizes and custom cut, to fit any room.
“There will always be a market for the comfort and luxurious feel of carpeting,” he says. “Over the years we’ve seen lines become softer, more durable and stylish to keep up with busy families and trends.”
Whatever the flooring product you’re interested in, sometimes homeowners may need help in putting their dream living spaces together. The store offers free in-home design services, consulting homeowners on everything from flooring and fabrics, to paint colors and window treatments, free of charge.
Custom Finishes
“Laying tile is both an art and a refined skill that many contractors don’t offer anymore because they can’t find the craftsmen,” says Ryan. “This exacting and meticulous work takes a lot more time than other jobs. The labor shortage may have impacted other flooring and tile companies in the area, but not us. We are fortunate to have on staff some of the best tile installers in Cleveland who have been with us for decades. Custom tile showers are in high demand and that’s where we shine.”
He reports that Permanent Floors Carpet One does more tile shower jobs than others in the area. They build up to seven showers each week.
“Whatever the homeowner can dream up, we can bring it to life, whether that’s a large 4-by-5-foot master shower with border tile work and custom niches, to updating an existing tub area with new materials,” he adds.
The Beautiful Guarantee
Permanent Floors Carpet One stands behind its reputation for offering best-in-class products, designer inspiration and expert installation. This led to the creation of the unheard of Beautiful Guarantee. If you don’t love your new Carpet One flooring, they replace it for free.
“For the past 75 years our mission has always been simple, helping customers turn their houses into dream homes,” says Ryan. “The Beautiful Guarantee will help us continue that mission for another 75 years.”
Permanent Floors Carpet One Showroom is located at 5620 Ridge Road in Parma, less than a mile south of I-480. Call 440-884-3300 or visit PermanentFloorsCarpetOne.com for more information.