Lit Fiber is taking the area by storm. Find out why its dependable home Wi-Fi is in 30,000 area homes and businesses and counting

By Laura Briedis

For those looking for faster, more affordable internet service from a provider with hometown roots, a local call center and storefront they can visit—Lit Fiber—checks all the boxes.

Since September 2022, the high-speed provider has connected more than 30,000 homes and businesses in this service area.

“We are definitely in growth mode. The number of new customers we’ve connected has far exceeded our expectations,” says Director of Marketing Operations Michelle Bando Gates. “Once people discover from their neighbors that they can get guaranteed gigabit speeds, dependable whole-home Wi-Fi coverage through one central device and 24/7 network monitoring, all at lower prices, they rush to sign up. One of the things that makes us different from the competition is our customers love that they can stop into the store to have any questions answered face to face or talk to someone local at our call center.”

For those who work from home, learn from home, or enjoy gaming and need faster upload speeds, she explains the company provides fully symmetrical speed without service lags or data caps.

What Customers are Saying
The five-star reviews mostly touch on the high level of customer service you can expect.

“Lit Fiber Medina has by far the best service when it comes to internet companies. They capture the essence of the Medina community in every call. When they come to your house to do the install, they make sure that everything is up and running and clean up after themselves. If you live in Medina, give them a call and ask how much faster and cheaper your internet will be with them over the competition” —Aaron M.

“One of my sprinkler zones got disconnected. I called Lit Fiber in the morning. [They] came within the hour and worked to resolve the issue the same morning. Thanks, team, for the quick response and professional work” —Jie J.

“I love Lit Fiber Medina. It puts the competition to shame. I truly recommend them” —Christine H.

Caring for Community
When it comes to local support, the team at Lit Fiber is all in. It has partnered with community organizations to sponsor events such as Relay for Life last year, the upcoming Fall Festival on Saturday, September 28, and Candlelight Walk on Friday, November 22, working with Main Street Medina.

As active members of the Northern Medina County Chamber Alliance and the Seville Area Chamber of Commerce, they are enmeshed in the business community, too, generously providing services such as the guest WiFi at Cool Beans on the Square, as well as sponsoring sporting events and teams.

“We’re also active partners with the Medina DIAL Program, which includes classes about digital literacy so more people can have access to communication technologies,” adds Michelle, who notes the company sponsors a class called Streaming 101. “After the conclusion of each learning program, people have the opportunity to take a survey to receive a certificate they can present to us for half off their first three months of service.”

To provide internet to all members of the community, the company founded the LitConnect program, with essential connection for those who qualify by being enrolled in government programs.

The Lit Fiber Medina demo center is located at 255 Center Street in Seville. Look for its new location to open soon at 101 Public Square in Medina. The provider won the 2022 Global InfoSec Award for Best Anti-Phishing & Network Security and is A+ rated by the Better Business Bureau. Call 330-366-2008 or visit Lit-Fiber.comto find out more or sign up.